Terms of Service

Acceptance of Terms

By accessing and using ShopEase Kenya, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

If you do not agree with these terms, you may not use our services.

Eligibility

To use ShopEase Kenya, you must:

• Be at least 18 years old or have parental consent
• Have the legal capacity to enter into contracts
>Have a valid email address and payment method >Comply with all applicable laws and regulations >Provide accurate and truthful information

ShopEase Kenya reserves the right to refuse service to anyone at our sole discretion.

Account Registration

When you create an account with ShopEase Kenya, you must:

• Provide accurate, current, and complete information
• Choose a strong password and keep it confidential
• Provide a valid email address for communications
• Agree to receive transactional emails

You are responsible for maintaining the confidentiality of your account credentials.

Products and Services

ShopEase Kenya offers various products including:

• Electronics (smartphones, laptops, accessories)
• Fashion (clothing, shoes, accessories)
>Home & Kitchen (appliances, furniture)
• Beauty & Health products

We strive to provide accurate product information, but do not warrant the accuracy of all product descriptions.

Product availability is subject to change without notice.

Pricing and Payment

All prices are listed in Kenyan Shillings (Ksh) and are subject to change without notice.

We accept various payment methods including:

• Credit Cards (Visa, Mastercard)
• Mobile Money (M-Pesa, Airtel Money)
• Bank Transfers
• Cash on Delivery

Payment processing is handled by third-party payment processors with PCI DSS compliance.

Ordering and Delivery

When you place an order, you will receive an order confirmation email.

We process orders in the order they are received, subject to product availability.

Delivery times may vary based on location and product availability.

Risk of loss passes to you once delivered.

We are not responsible for shipping delays by third-party carriers.

Returns and Refunds

You may return products within 7 days of delivery if:

• Products are in original condition with tags attached
• You have the original receipt or proof of purchase
li>Products are not used or damaged
• Custom or personalized items unless defective

To initiate a return, contact our customer service team.

Refunds are processed within 5-7 business days after we receive returned items.

Return shipping costs are the customer's responsibility.

Intellectual Property

All content on ShopEase Kenya, including text, images, and design, is protected by copyright and trademark laws.

You may not use, copy, or distribute our content without prior written permission.

ShopEase Kenya respects intellectual property rights and expects the same from our users.

Any unauthorized use may result in account termination and legal action.

User Conduct

You agree not to:

• Use the platform for illegal activities
>Harass or abuse other users >
• Post false or misleading information
>Violate any applicable laws >Interfere with site functionality

We reserve the right to suspend or terminate accounts that violate these terms.

Limitation of Liability

ShopEase Kenya is not liable for:

• Product quality or fitness for particular purposes
• Third-party actions or content
• Service interruptions or downtime
• Consequential or indirect damages
• Loss of data or information

To the extent permitted by law, our liability is limited to the service fee paid.

Termination

• Violation of these terms
>Extended inactivity >Non-payment >Fraudulent activities >Legal requirements

Upon termination, your access to the service will be discontinued.

We may delete your account data after termination.

Dispute Resolution

If you have a dispute with another user, contact us first to resolve it amicably.

If disputes cannot be resolved, we may use alternative dispute resolution methods.

We will make reasonable efforts to resolve disputes fairly and transparently.

Governing Law

These terms are governed by Kenyan law.

Any disputes will be resolved under Kenyan jurisdiction.

United Nations Convention on Contracts for the International Sale of Goods may apply.

Consumer Protection Act, 2012 provides additional protections.

Modifications

We may modify these terms at any time with or without notice.

Continued use constitutes acceptance of modified terms.

We will post major changes prominently on our website.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions remain enforceable.

Invalid provisions do not affect the validity of the entire agreement.

Contact Information

For questions about these Terms of Service, please contact us: